Question 1

What makes you a qualified service provider?

Accepted Answer

Covenant Fingerprinting is a registered vendor with the Florida Department of Law Enforcement (FDLE). Section 943.053(13), Florida Statutes (F.S.), requires all vendors, entities, or agencies submitting fingerprints electronically for the purpose of conducting a required or permitted criminal history record check, to enter into an agreement with the FDLE. The User Agreement contains information regarding quality compliance standards, fee payment, applicant’s Personally Identifiable Information (PII), and auditing practices.

Question 2

What is Live Scan fingerprinting?

Accepted Answer

Live Scan fingerprinting is a digital fingerprinting process that electronically captures your fingerprints and securely submits them to the appropriate government agency, such as the DOJ or FBI, for background checks.

Question 3

Who needs Live Scan fingerprinting?

Accepted Answer

Live Scan is commonly required for: 
Employment 
Licensing and certifications
Volunteers
Government positions
Immigration or adoption processes
Education and childcare roles

Question 4

What is an Originating Agency Identifier (ORI)?

Accepted Answer

An ORI is a unique identification number assigned to a law enforcement agency or authorized entity. It identifies where fingerprint submissions and background check results are sent when processed by the DOJ, FBI, or state agency.

Question 5

What is an Originating Case Agency (ORA)?

Accepted Answer

An OCA is a number used to identify a specific case, application, or transaction associated with a fingerprint submission. It helps the receiving agency match the background check results to the correct applicant or purpose.

Question 6

What is the difference between an ORI and OCA?

Accepted Answer

ORI: Tells the system who receives the results.
OCA: Tells the system which application or case the results belong to. Often used adjacent to ORI numbers for DCF regulated fields.

Question 7

How much are your services?

Accepted Answer

We offer Mobile LiveScan fingerprinting service, a Level II background Check, at a flat rate of $145. Pricing structure may change based on other considerations. Please click the button below to view our "Pricing" page for more information.

Question 8

Do you offer mobile Live Scan services?

Accepted Answer

Yes. We only provide mobile services at this time, available for individuals, businesses, or group events. Additional travel fees may apply when considering distance. Additionally, we have the ability to complete our service either indoors or outdoors.

Question 9

Do you accept walk-ins?

Accepted Answer

No. We offer only mobile services at this time. We have the ability to complete our service either indoors or outdoors.

Question 10

How much does fingerprinting service cost?

Accepted Answer

We have a flatmate fee of $145.
Fees vary based on:
Rolling (fingerprinting) fee
Service (DOJ and/or FBI) processing fees
Travel fees

Question 11

How may I schedule an appointment?

Accepted Answer

Please take a brief moment to submit the online Appointment Form found on each site page. If you feel more comfortable with making a phone call, you may reach us at  877-246-1553.

Question 12

What should I have for my appointment?

Accepted Answer

You should have:
A valid government-issued photo ID (Driver's License, Valid DMV ID, Passport, Military ID, etc.)
Your LiveScan Request Form (if provided by your employer or agency) 
OCI and OCA numbers
Your form of payment

Question 13

Do you provide the Live Scan form?

Accepted Answer

Your Live Scan Request Form is usually provided by the requesting agency or employer. If you're unsure which form you need, we would be more than happy to help guide you.

Question 14

How long does the appointment take?

Accepted Answer

Most LiveScan appointments take 10-15 minutes to complete. The more you're prepared, the quicker we can complete the process.

Question 15

How long does it take to receive results?

Accepted Answer

Processing times may vary by agency. Results can take anywhere from 48 hours to several weeks. We do not receive or control the results once they are submitted.

Question 16

Do you receive my background check results?

Accepted Answer

No. Results ae sent directly to the requesting agency. For privacy reasons, we do not have access to your results.

Question 17

Is Live Scan the same as a background check?

Accepted Answer

Live Scan is the fingerprinting method used to conduct a background check. The background check itself is performed by the DOJ, FBI, or requesting agency.

Question 18

Is Live Scan fingerprinting secure?

Accepted Answer

Yes. Live Scan uses encrypted systems to securely transmit fingerprints to authorized agencies. Additionally, Covenant Fingerprinting follows operational, identity-verification, and data-handling procedures to help maintain the integrity and confidentiality of each submission.

Question 19

Why do you need my Social Security Number (SSN)?

Accepted Answer

To ensure accurate background check results, we require applicants to provide their SSN. This information helps verify identity, confirm that the request is associated with the correct individual, and identify any name variations or aliases. Providing an SSN also helps reduce errors, prevent fraud, and support the integrity of the background check process.

Question 20

What forms of payment do you accept?

Accepted Answer

Accepted payment methods may include cash, all major credit cards, debit cards, or through Zelle. We do not accept personal checks under any circumstance. Please be advised, if you are paying with cash, consider having the exact amount as your technician will not have provisions for change.

Question 21

Can you fingerprint minors?

Accepted Answer

Yes, fingerprinting minors is permitted when required by an agency and accompanied by proper identification and documentation.